Simcoe County
IT Support in Simcoe County for Businesses Where IT Is Someone’s Second Job
ACT360 gives Simcoe County businesses a named IT support contact, so the owner or office manager who fixes computers on the side can stop. Most requests are solved remotely, with visits from our Barrie office when equipment needs hands.
In most county businesses, nobody’s job title includes IT, so the work lands on whoever is willing. This page is about taking it off their desk. The way ACT360 delivers IT support across Ontario is explained on the main service page, and every local service is listed under IT services in Simcoe County.
FREE · 30 MIN · NO OBLIGATION
Bring the Person Who Fixes Things Now
Half an hour with an ACT360 partner. The best person to bring is whoever your staff already ask when something stops working.
- The requests that keep landing on their desk, and the hours they eat
- What only they know, from admin passwords to which vendor to call
- What standalone support or managed IT would cost at your size
Who Handles IT in a Typical Simcoe County Business?
Usually someone with another job. Most employers in the county are small, so password resets, new laptops and email problems land on an owner, an office manager or the most technical person in the room, on top of their real work.
The County’s 2025 community profile, drawing on Canadian Business Counts, lists 16,483 businesses with employees. Of those, 9,535 have one to four people and another 3,173 have five to nine. Put together, roughly three in four employers in Simcoe County have fewer than ten staff. A business that size rarely has room for a dedicated IT role, so the work drifts.
The pattern looks the same whether the call comes from Midland or Bradford West Gwillimbury. The person doing IT is capable, often self-taught, and quietly losing hours every week. They’re also the only one who knows the admin password, which company supplies the internet, and why the shared drive is organized the way it is. When they take a holiday, the business finds out how much depended on them.
IT support takes those requests off their plate. It doesn’t have to mean pushing them aside: some owners keep their in-house person for the work they enjoy and hand the routine tickets to us. If that sounds like your setup, co-managed IT in Simcoe County is designed for it.
Three Ways Simcoe County Businesses Cover the Helpdesk
Every business covers support somehow. These are the three arrangements owners usually weigh us against.
Salary figure uses the Job Bank median of $32.72 an hour for user support technicians (NOC 22221) in the Kitchener-Waterloo-Barrie economic region, which includes Simcoe County (2024 data), multiplied by 2,080 hours.
For a sense of scale, our small business IT support cost guide works through what a 10-person office pays for full-service managed IT: $9,600 to $18,000 a year at ACT360’s published rates, with Microsoft licensing on top.
Book Your Free 30-Minute IT Readiness Assessment
Leave your details and a local ACT360 teammate will call you back within one business day to book it. No obligation.
What ACT360 Takes Off Your In-House Fixer’s Desk
Each of these is a request that usually lands on someone who already has a full-time job to do.
01
Password and Sign-In Lockouts
Forgotten passwords, expired MFA, a phone swapped over the weekend. Usually sorted over a remote session.
02
Email and Microsoft 365 Problems
Outlook that won’t sync, Teams calls that drop, shared mailboxes and licences that need changing.
03
New Laptops and Phones
Ordered, set up and handed over ready to use, instead of unboxed on somebody’s lunch break.
04
People Joining and Leaving
Accounts opened and closed from an agreed list, so access doesn’t depend on someone’s memory.
05
Printers, Wi-Fi and the Odd Mystery
The issues nobody wants to own. If one needs hands on it, someone comes up from Barrie.
06
Calls to Your Vendors
Internet providers and software vendors contacted for you, so nobody on your team sits on hold between them.
How Does Remote and On-Site Support Work Across a County This Big?
Remote support handles most requests, whether your office is in Collingwood, Orillia or Alliston. When equipment needs hands, a visit is booked from our Barrie office near the middle of the county and scheduled by urgency.
Distance is a fair worry with any provider based in one town. Our answer is to save the drive for jobs that need it: a failed switch, a new workstation, a network change, a server that won’t power on. Sign-in problems, email trouble and software errors rarely do.
What distance doesn’t change is who answers. Requests go to a named contact who already knows your setup. If you’re comparing providers, our article on what a named IT contact model actually means lists the questions that test whether a provider’s version is real.
Phones on the Road
Staff who drive between towns read company email on their own phones. The Cyber Centre’s baseline controls for small and medium organizations recommend keeping work and personal data separated on mobile devices, and we can set that up when a phone is added to your support plan.
Evenings, Weekends and Seasonal Hours
ACT360’s published hours are Monday to Friday, 9am to 6pm. Plenty of county businesses keep different hours, from shift-based plants to hospitality that’s busiest on summer weekends. Rather than leave it to assumption, we tell you during scoping what is and isn’t covered outside those hours, and it goes in writing.
Our Approach
A.C.T.I.O.N.
In a Simcoe County business, ACTION usually starts with the person who has been doing IT on the side, because they know where everything is.
Assess
We sit down with your in-house fixer and list what they look after: accounts, devices, internet, vendors and the passwords only they know.
Comprehend
We find out which requests eat their week, which can’t wait, and which locations or hours make support harder.
Tailor
A written scope follows: what we take on, what they keep if they want to, how requests reach us and what it costs.
Implement
Requests move to ACT360 in stages, so nothing drops while we learn your environment.
Optimize
We watch for problems that keep coming back and fix the cause, not only the ticket in front of us.
Nurture
Your staff get to know the people who answer, and the person who used to do IT gets their week back.
Case Studies
Work ACT360 Has Delivered for Ontario Clients
How Sandbox Centre Fixed Its Wi-Fi for Everyday Members and 165-Person Events
Client & Project Snapshot Client Sandbox Centre, a Regional Innovation Centre (RIC)…
Read more about How Sandbox Centre Fixed Its Wi-Fi for Everyday Members and 165-Person Events
How a 35-Person Painting Contractor Cut a $60,000 Server Quote to $25,000
Client & Project Snapshot Industry Commercial painting contractor, with a related c…
Read more about How a 35-Person Painting Contractor Cut a $60,000 Server Quote to $25,000
Custom Software Built on the Autotask API: A Case Study
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Read more about Custom Software Built on the Autotask API: A Case StudyThe Two People Your Staff Will Know by Name
Every Simcoe County support account sits with ACT360’s partners, so your team calls people, not a queue.
Adam Bowles
Partner & CEOAdam has led ACT360 for more than 15 years and is active in the Simcoe County business community, mentoring startups and working with local organizations. He starts by asking how your business runs, not what software you use.
Jeffrey Bowles
Partner & Director of IT ServicesJeffrey trained in computer science at Georgian College and was part of ACT360’s founding team. He runs the company’s helpdesk, networking and cybersecurity work and leads the vCIO and DEEP MSP programs.
Behind every support call are the team values ACT360 hires and works by. You’ll find all six, Be the Client included, on our About page.
See how many hours IT is taking from the person who isn’t paid to do it
Get an IT Readiness AssessmentQuestions Simcoe County Owners Ask Before Handing Off IT Support
ACT360 takes over the routine support requests so your office manager can go back to the job they were hired for, rather than replacing them. What they know about your systems gets written down along the way, which protects the business if they ever move on.
A dedicated hire makes sense once there’s enough work to fill a full-time role, and most small Simcoe County employers aren’t there. A user support technician in the Kitchener-Waterloo-Barrie region earns a median of $32.72 an hour on Job Bank figures, about $68,000 a year before benefits. For comparison, a 10-person office on ACT360 full-service managed IT pays $9,600 to $18,000 a year at our published rates, and standalone support is quoted after the free assessment.
Remote support works the same an hour away as it does down the street, because it runs over your internet connection rather than a drive. Visits from our Barrie office are booked by urgency for jobs that need hands on equipment, and your agreement says which visits are included.
ACT360’s published hours are Monday to Friday, 9am to 6pm. If your business runs outside those hours, as plenty of plants and seasonal businesses in the county do, we’ll be plain during scoping about what is and isn’t covered while our office is closed, and it goes into your agreement in writing.
It gets documented when support moves over: admin accounts, passwords, vendors, licences and how your network fits together. That record belongs to your business, not to ACT360, so it stays with you whatever you decide later.
Standalone IT support is available, and its terms are agreed in writing before work begins. The 90-day exit clause applies to Managed IT agreements, so if you move into managed IT later, that protection comes with it. Managed IT runs $80 to $150 CAD per user per month for full service or $75 to $120 remote-only, with Microsoft licensing billed separately.
Request the free 30-minute IT Readiness Assessment and someone from ACT360 reaches out within one business day to book it. Bring whoever handles IT for you today, because most of the call is about what keeps landing on their desk.
More From ACT360 Across Simcoe County
Who Fixes Your Computers When Your Fixer Is on Holiday?
Book a free 30-minute IT Readiness Assessment and see what handing off day-to-day support would cost your Simcoe County business.
Get an IT Readiness AssessmentGet in Touch
Phone Number
Building Address
By Appointment only: 24 Maple Ave, Barrie, Ontario
Business Hours
Monday-Friday: 9am to 6pm
Saturday-Sunday: Closed
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