Managed IT Services in Newmarket: Support That Fits Your Business
We handle the monitoring, the maintenance, and the decisions behind your technology, so your Newmarket team can stop troubleshooting and start working.
ACT360 delivers flat-rate managed IT for Newmarket businesses, monitoring, helpdesk, and technology planning from a named contact, backed by quarterly business reviews and a 90-day exit clause on Managed IT.
FREE · 30 MINUTES · NO OBLIGATION
IT Readiness Assessment
A straight answer on what’s working, what’s not, and what it would take to fix it, before you sign anything.
- Review of your current network, backups, and security posture
- A plain-language breakdown of where your risk actually sits
- A written summary you can bring to ownership or your board
What Managed IT Actually Means, and Why Newmarket Businesses Switch
Managed IT means one provider is accountable for your network, security, and support before something breaks, not after. Newmarket businesses switch when their current setup is reactive, expensive to predict, or run by one person who can’t be everywhere at once.
Most companies we talk to in Newmarket aren’t looking for a new vendor. They’re looking for someone to finally take responsibility. The pattern repeats: a break-fix arrangement gets billed like it’s proactive, but nothing gets caught until a server is already down or an invoice arrives with line items nobody approved.
The other common setup is a single in-house IT person carrying the whole business on their shoulders. It works fine until that person is on vacation, sick, or gives two weeks’ notice, and suddenly nobody knows the admin password to the accounting software or why the firewall was configured the way it was. We start differently. Before we recommend anything, we assess what’s actually happening in your business, not what a device count implies.
What’s Included in ACT360 Managed IT
Every plan is built to layer directly with ACT360’s Cybersecurity services for ransomware protection and monitoring, the two are strongest together, not sold separately.
01
24/7 Monitoring
Alerts before issues become outages, not after.
02
Patch Management
Updates scheduled outside business hours.
03
Tested Backup & Recovery
Not just a backup job that silently fails.
04
Named Contact Model
Adam or Jeffrey, not a rotating ticket queue.
05
Cybersecurity Fundamentals
Endpoint protection, email filtering, and access controls.
06
Vendor & License Management
So you’re not the one on hold with Microsoft support.
See exactly what’s included with ACT360 Managed IT Services
Explore Managed IT ServicesManaged IT vs. the Alternatives
Most Newmarket businesses land in one of two bands: full-service with regular site visits runs roughly $80-150 CAD per user per month, and remote-only support runs roughly $75-120 CAD per user per month, with Microsoft licensing billed separately. A full-time IT manager in Ontario typically costs $80,000-$120,000 CAD a year before benefits. A 30-seat business working with ACT360 typically spends closer to $41,000 CAD a year for a full team, not one person who can call in sick.
Ransomware readiness is part of what that fee covers, see the Government of Canada’s own small business ransomware guidance for why this matters regardless of provider.
Case Studies
See the Results for Newmarket Businesses on Managed IT
How Sandbox Centre Fixed Its Wi-Fi for Everyday Members and 165-Person Events
Client & Project Snapshot Client Sandbox Centre, a Regional Innovation Centre (RIC)…
Read More How Sandbox Centre Fixed Its Wi-Fi for Everyday Members and 165-Person Events
How a 35-Person Painting Contractor Cut a $60,000 Server Quote to $25,000
Client & Project Snapshot Industry Commercial painting contractor, with a related c…
Read More How a 35-Person Painting Contractor Cut a $60,000 Server Quote to $25,000
Custom Software Built on the Autotask API: A Case Study
Client & Project Snapshot Client ACT360 Web & IT (internal project) Engagemen…
Read More Custom Software Built on the Autotask API: A Case StudyMeet Your Newmarket Managed IT Team
You won’t be handed off to a rotating helpdesk. Here’s who you’ll actually talk to.
Adam Bowles
Partner & CEO15+ years helping Ontario businesses close the gap between the technology they bought and the technology they actually need. Adam leads with discovery, he won’t recommend anything until he understands how your business actually runs.
Jeffrey Bowles
Partner & Director of IT ServicesOne of ACT360’s founding team members, trained in computer science at Georgian College. Jeffrey runs the technical foundation, helpdesk, networking, cybersecurity, and leads ACT360’s vCIO and DEEP MSP programs.
Our Approach
A.C.T.I.O.N.
For a Newmarket business considering Managed IT, ACTION isn’t a sales framework, it’s the actual sequence we follow before a single ticket gets opened.
Assess
A real look at your current environment, not a headcount-and-device-list quote. Replaces the “send us your headcount and we’ll send a quote” approach.
Comprehend
We dig into why things are set up the way they are and where your business is headed over the next two to five years, so recommendations fit your business, not a template.
Tailor
The recommendation is built from what we learned, not a pre-packaged tier. You get specifics, reasoning, cost, and what we’re not recommending yet, and why.
Implement
Phased, not big-bang. Critical systems move first, get validated, then we expand, so you’re never staring down the downtime you were afraid of.
Optimize
Quarterly business reviews cover outcomes, not ticket counts. We bring recommendations you didn’t have to ask for.
Nurture
We build relationships with your team, not just the owner. When someone calls, we already know their name, their role, and their history.
The 90-Day Exit Clause: How ACT360 Reduces Your Risk on Managed IT
Financial
90-day exit clause on Managed IT. Transparent pricing. Below-market rate for the scope delivered.
Switching
Phased onboarding, no big-bang cutover. Discovery happens before anything is touched.
Political
The Assess step gives you a document you can show leadership before any proposal is written.
Operational
A named contact (Adam or Jeffrey, not a rotating helpdesk), you always know who to call.
Ownership
You own everything we build. Handoff and training included so your team isn’t dependent on us for routine changes.
The Team Values Behind ACT360’s Managed IT Services in Newmarket
Be the Client
We listen to our clients and other team members to understand the full scope of the requirements and goals. We put ourselves in your shoes as we design and build the processes, tools, and infrastructure that will make your team more productive.
Give the 360° Solution
Our goal is to give our clients the full solution, so your technology becomes a profit enhancer rather than a profit hindrance. That’s why we offer more than a service desk or IT support, we bring a vCIO, IT strategy, and process improvement to the table.
Be a Problem Solver
We look beyond the problem to find its actual source so we can resolve it. When we work with your team and any vendors, we make sure every issue at hand is fully addressed.
Always Looking Forward
We strive to deal with our mistakes as a team, learn from them, fix them, and then not look back and repeat them. We also aim to provide proactive and forward-facing solutions by identifying issues as soon as they’re spotted.
Working to Live, Not Living to Work
We want our employees to feel supported to take care of family and personal needs. So we believe in creating a flexible, asynchronous, and remote-friendly workplace, as long as the work is getting done well and on time, then we are satisfied.
Treating Employees Like Experts
We believe our employees are experts who can be trusted to own their work and feel empowered to improve results. So we trust our experts to create solutions in efficient ways that work for them and to seek continual improvement, for the company and for others.
Call ACT360’s Newmarket Managed IT team today for your free readiness assessment
Get in TouchWhat Newmarket Businesses Ask Us
Your monthly fee covers monitoring, patching, backup oversight, security fundamentals, and a named contact who already knows your setup. It does not include Microsoft licensing, which is billed separately and passed through at cost. We keep it itemized so you can see exactly what you’re paying for.
Pricing runs roughly $80-150 CAD per user per month for full-service support with site visits, or $75-120 CAD per user per month for remote-only coverage. A 15-person Newmarket business typically lands in the $15,000-$27,000 CAD annual range. We’ll give you an exact number after the assessment, not a ballpark from a sales call.
Response times depend on severity, and we scope that explicitly in your service agreement rather than hiding behind a vague “fast response” promise. During the IT Readiness Assessment, we’ll walk through exactly what response times look like for your environment before you sign anything.
Yes, we support both Windows and Mac environments, along with the mixed environments most Newmarket offices actually run. A lot of providers quietly favour Windows because that’s what their tools are built around. We staff for both from day one.
You invoke the 90-day exit clause built into every Managed IT contract we write, and you walk away, no penalty. In sixteen-plus years, most clients who reach day 90 stay for years afterward, but the option exists regardless.
Switching starts with discovery, not a cutover weekend. We assess your current environment, document what’s running, and migrate critical systems first, validate them, then move the rest in phases. Your team keeps working through the transition because nothing flips all at once.
Explore More From ACT360 in Newmarket
Ready for Predictable, Proactive IT in Newmarket?
One flat monthly cost. A named contact. A 90-day exit clause because we shouldn’t have to lock you in.
Get an IT Readiness AssessmentGet in Touch
Phone Number
Building Address
By Appointment only: 24 Maple Ave, Barrie, Ontario
Business Hours
Monday-Friday: 9am to 6pm
Saturday-Sunday: Closed
Request your free assessment
Tell us a little about your business and what prompted the change.
No obligation. We reply within one business day.
