IT Support and Managed Services for Healthcare Practices

We set up the technical safeguards PHIPA expects from clinic IT, including role-based access, audit logging, encryption, multi-factor authentication and encrypted backups. We also help you put a documented breach response plan in place, since notifying affected patients is a legal obligation. Your practice stays accountable under PHIPA, but your IT shouldn’t be the weak spot. Here’s what PHIPA asks of clinic IT.

Hosting your EMR in data centres located in Canada is what we recommend for Ontario clinics, along with a signed agreement covering how the vendor handles patient data. It gives you a clear answer when patients ask where their information is kept.

Every device that touches patient data should have full-disk encryption, strong identity verification and Mobile Device Management, which lets a lost laptop or phone be wiped remotely. That’s the standard we apply to every remote access device we manage for a clinic.

We support the systems practices already depend on, including EHR platforms like Epic, Cerner and Meditech, practice management software, telehealth platforms and medical billing tools. The goal is getting those systems to work together, so patient information isn’t scattered and scheduling stops causing double bookings. When an off-the-shelf tool doesn’t fit, our team has built custom solutions for healthcare organizations, including an Ontario physiotherapy organization and a secure file upload system for sensitive patient data.

Full-service Managed IT typically runs $80 to $150 CAD per user per month, and remote-only support runs $75 to $120. Microsoft licensing is billed separately. Where your practice lands depends on the number of staff and devices, the clinical systems you run and how much on-site support you need. We price it after understanding your setup, so you’re not paying for a package built for someone else.

Onboarding typically runs 60 to 90 days, in phases, so your front desk and clinicians keep working while changes roll out. We start by understanding how your practice actually runs, then move one piece at a time instead of switching everything over at once. Every Managed IT engagement also includes a 90-day exit clause, so you’re not locked in while you see how it goes.

Start with a free, 30-minute IT Readiness Assessment, with no obligation. We’ll look at how patient data moves through your practice and where the gaps are, so you know what to fix first. Adam or Jeffrey will walk you through the findings in plain language.