Simcoe County
Co-Managed IT in Simcoe County for the In-House IT Person Who Needs Backup
Co-managed IT from ACT360 supports the IT person or small team you already have in Simcoe County, adding overflow help, specialist skills, security tools and coverage for vacations, sick days and the 2 a.m. emergency.
Your IT person isn’t the problem. Being the only one is. ACT360 works alongside internal IT staff across the county as part of our co-managed IT services for Ontario businesses.
Why Do Simcoe County Businesses With Their Own IT Staff Still Need Co-Managed IT?
Because even well-run IT departments get overwhelmed. Co-managed IT gives an internal IT person or team extra hands, specialist skills and someone to cover them, without replacing anyone.
July 19, 2024 showed what that pressure looks like. When a faulty CrowdStrike update knocked out Windows machines worldwide, CTV News Barrie reported that Royal Victoria Regional Health Centre called its IT team in at 2 a.m., staff at Stevenson Memorial in Alliston were locked out of systems from 4 a.m., and Orillia Soldiers’ Memorial worked through the morning restoring computers. Those are organizations with full IT departments, and it still took every hand they had.
Most Simcoe County businesses have far fewer hands. The 2025 Simcoe County Community Profile counts 16,483 businesses with employees, and 1,853 of them employ between 20 and 499 people. That’s the size where a business typically has one IT person, or a small team, carrying everything from password resets to the firewall.
Co-managed IT gives that person a bench. We take the overflow, the after-hours monitoring or the specialist project, and they keep the work they know best. Our post on what co-managed IT looks like day to day shows how the split usually works.
What’s Included in ACT360 Co-Managed IT in Simcoe County
You decide where the line sits between your team and ours, and it can move as your needs change.
Overflow Helpdesk
We take tickets when your IT person is buried in a project, on vacation or out sick.
After-Hours Monitoring
Alerts watched outside business hours, so a 2 a.m. problem doesn’t wait for 9 a.m.
Specialist Projects
Cloud migrations, network upgrades and security work that your team doesn’t do often enough to keep sharp.
Shared Tools and Documentation
Monitoring, patching and documentation platforms your internal team can use alongside ours.
One IT Person Alone vs. Fully Outsourced vs. ACT360 Co-Managed IT
If you already employ IT staff, these are the three paths most businesses in the county consider.
How Much Does Co-Managed IT Cost in Simcoe County?
Co-managed IT is priced after the free IT Readiness Assessment, based on which responsibilities ACT360 takes on. Because your internal team keeps part of the work, it usually costs less than fully managed IT at $80 to $150 CAD per user per month.
A second full-time IT hire in Ontario typically costs $80,000 to $120,000 CAD a year before benefits. Co-managed IT gives your existing person backup and specialist depth for a fraction of that, without adding headcount.
- Which tasks ACT360 covers and which stay internal
- Number of users, devices and locations
- After-hours monitoring needs
- Projects planned for the next 12 months
If you’re weighing the options, our co-managed IT explainer and Managed IT services in Simcoe County show how the two models compare.
Our Approach
A.C.T.I.O.N.
For co-managed IT in Simcoe County, ACTION starts with your IT person, not around them. We learn what they own, where they’re stretched, and what they’d hand off if they could.
Assess
A real look at what’s running today and how your team actually uses it, not a quote built from a headcount and a device list.
Comprehend
We sit down with your IT staff to understand what they’ve built, what they’d change and where they need help.
Tailor
The recommendation is built from what we learned, with specific reasoning, cost, and what we’re deliberately not recommending yet.
Implement
Phased, not big-bang. Critical pieces go first and get validated before anything else changes.
Optimize
Quarterly reviews cover business outcomes, not ticket counts, and bring recommendations you didn’t have to ask for.
Nurture
We build a working relationship with your IT person first, so both teams act like one.
How ACT360 Keeps Co-Managed IT Low-Risk in Simcoe County
Financial
Scope and price are set in writing after the assessment. The 90-day exit clause applies to Managed IT agreements, not standalone co-managed engagements.
Switching
Your internal team keeps control. Responsibilities move to ACT360 one at a time, by agreement.
Political
We’re here to back up your IT person, not audit or replace them, and we say so from day one.
Operational
Your IT person gets a named ACT360 contact to escalate to, not a general queue.
Ownership
Admin accounts, documentation and tools remain yours, with your team holding the keys.
Case Studies
Work ACT360 Has Delivered Alongside Client IT Teams
How Sandbox Centre Fixed Its Wi-Fi for Everyday Members and 165-Person Events
Client & Project Snapshot Client Sandbox Centre, a Regional Innovation Centre (RIC)…
Read More How Sandbox Centre Fixed Its Wi-Fi for Everyday Members and 165-Person Events
How a 35-Person Painting Contractor Cut a $60,000 Server Quote to $25,000
Client & Project Snapshot Industry Commercial painting contractor, with a related c…
Read More How a 35-Person Painting Contractor Cut a $60,000 Server Quote to $25,000
Custom Software Built on the Autotask API: A Case Study
Client & Project Snapshot Client ACT360 Web & IT (internal project) Engagemen…
Read More Custom Software Built on the Autotask API: A Case Study
Custom Inventory Software for Field Service Companies: A Case Study
Client & Project Snapshot Industry Commercial refrigeration & HVAC-R field serv…
Read More Custom Inventory Software for Field Service Companies: A Case Study
Cybersecurity & Fraud Investigation After a Six-Figure Payment Scam Attempt
Client: Confidential Client Location: Ontario, Canada About the Client This Ontario-based organization operates multiple locations and manages a hig…
Read More Cybersecurity & Fraud Investigation After a Six-Figure Payment Scam Attempt
Streamlining Equipment Identification & Service Workflows with a Custom QR Code System
Client: Confidential Industry: Refrigeration & Construction Services Location: Canada About the Client: Our client is a Canadian service orga…
Read More Streamlining Equipment Identification & Service Workflows with a Custom QR Code System
Modernizing a Mission-Critical Scheduling & Compliance Platform
Industry: Government-Funded Health & Fall Prevention Programs Location: Ontario, Canada (50+ service locations) About the Client: The organizat…
Read More Modernizing a Mission-Critical Scheduling & Compliance Platform
Case Study: Escaping a Vendor-Locked RDS Environment with a Move to Microsoft Azure
Client: A Regional Law Firm (anonymous by request) Industry: Legal Services Location: Ontario, Canada About the Client: Our client is an Ontario-bas…
Read More Case Study: Escaping a Vendor-Locked RDS Environment with a Move to Microsoft Azure
Case Study: Secure Multi-Location Performance Dashboards with Power BI Embedded
Industry: Healthcare Location: Ontario, Canada (multi-location) About the Client: The organization is a multi-location healthcare prov…
Read More Case Study: Secure Multi-Location Performance Dashboards with Power BI Embedded
Case Study: Microsoft Teams Rooms Boardroom Solution
Client: Zenetec Thornhill About Zenetec: Zenetec is a well-established collision repair and auto services brand that is renowned for its state-of-th…
Read More Case Study: Microsoft Teams Rooms Boardroom Solution
Mobility Matters: Streamlining Healthcare Operations with Custom Drupal Solutions
Overview Mobility Matters, a leading physiotherapy organization in Ontario, sought to improve operational efficiency, reduce administrative workload…
Read More Mobility Matters: Streamlining Healthcare Operations with Custom Drupal Solutions
Case Study: Server Room Infrastructure Upgrade
Airdex are expert manufacturers and designers of air moving components, fans and blowers & custom HVAC solutions. The project: ACT360 completed a…
Read More Case Study: Server Room Infrastructure Upgrade
Case Study: Paging System Audio Upgrade
Client: Zenetec Thornhill About Zenetec: Zenetec is a well-established collision repair and auto services brand that is renowned for its state-of-th…
Read More Case Study: Paging System Audio Upgrade
Case Study: Secure File Upload Solution for Sensitive Healthcare Data
About the client: The client is a well-established company in the medical sector. Their business involves the processing and transfer of confidential …
Read More Case Study: Secure File Upload Solution for Sensitive Healthcare DataMeet Your Simcoe County Co-Managed IT Partners
Your IT person will work with these two directly, not through a ticket queue.
Adam Bowles
Partner & CEO15+ years helping Ontario businesses close the gap between the technology they bought and the technology they actually need. Adam won’t recommend anything until he understands how your business actually runs.
Jeffrey Bowles
Partner & Director of IT ServicesOne of ACT360’s founding team members, trained in computer science at Georgian College. Jeffrey runs the technical side of every engagement and leads ACT360’s vCIO and DEEP MSP programs.
The Team Values Behind ACT360’s Co-Managed IT in Simcoe County
Working inside someone else’s IT environment takes trust, and these values are how we earn it.
Be the Client
We listen to our clients and other team members to understand the full scope of the requirements and goals. We put ourselves in your shoes as we design and build the processes, tools, and infrastructure that will make your team more productive.
Give the 360° Solution
Our goal is to give our clients the full solution, so your technology becomes a profit enhancer rather than a profit hindrance. That’s why we offer more than a service desk or IT support. We bring a vCIO, IT strategy, and process improvement to the table.
Be a Problem Solver
We look beyond the problem to find its actual source so we can resolve it. When we work with your team and any vendors, we make sure every issue at hand is fully addressed.
Always Looking Forward
We strive to deal with our mistakes as a team, learn from them, fix them, and then not look back and repeat them. We also aim to provide proactive and forward-facing solutions by identifying issues as soon as they’re spotted.
Working to Live, Not Living to Work
We want our employees to feel supported to take care of family and personal needs. So we believe in creating a flexible, asynchronous, and remote-friendly workplace, as long as the work is getting done well and on time, then we are satisfied.
Treating Employees Like Experts
We believe our employees are experts who can be trusted to own their work and feel empowered to improve results. So we trust our experts to create solutions in efficient ways that work for them and to seek continual improvement, for the company and for others.
What Simcoe County IT Managers Ask About Co-Managed IT
No. Co-managed IT exists to support internal IT staff, not replace them. Your person stays in charge of the environment and decides what ACT360 takes on.
You do, with your IT person. We agree the split in writing at the start, and it can change as projects come and go.
Yes, that’s one of the most common reasons clients start. We learn the environment in advance so coverage is ready when it’s needed.
Not necessarily. We can work in your existing systems, share ours, or combine them. The goal is one picture of your environment, whatever tools hold it.
It changes what gets protected first. Production systems are treated as critical, and updates are scheduled outside production hours with your IT lead’s sign-off.
It’s priced after the free assessment based on what ACT360 takes on. Because your team keeps part of the work, it usually costs less than fully managed IT, which runs $80 to $150 CAD per user per month.
Give your Simcoe County IT person the backup they’ve been asking for
Get an IT Readiness AssessmentExplore More From ACT360 in Simcoe County
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