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Aurora, Ontario
Co-Managed IT Services in Aurora, Ontario for Businesses With an Internal IT Hire
Backup for your internal IT person, not a replacement for them.
ACT360 works alongside your existing internal IT hire in Aurora, about 45 minutes down Highway 400 from our Barrie office, handling overflow, specialized projects, and after-hours coverage on the ACTION methodology.
FREE · 30 MIN · NO OBLIGATION
What Your Free Co-Managed IT Review Covers
A 30-minute call with an ACT360 technology partner. We’ll look at where your internal IT setup could use backup most, no obligation.
- Where your internal IT setup could use backup most
- Which projects make sense to hand off vs. keep in-house
- How a co-managed engagement would be scoped for your team
Aurora Has More Single-Person IT Departments Than Its Big Employers Suggest
Co-managed IT means ACT360 works alongside your existing internal IT hire, handling overflow, specialized projects, after-hours coverage, or strategic planning, rather than replacing that role entirely. This differs from full Managed IT in one key way: your internal person stays central to the relationship instead of being replaced by it.
Aurora’s biggest names, Magna International’s global head office, Southlake Regional Health Centre, private schools like St. Andrew’s and St. Anne’s, all run internal IT departments built for organizations their size. The gap sits one level down: a growing business along the 2C Lands corridor, or a professional office near Yonge Street, that hired its first IT person once things got too big for the owner to handle personally, but hasn’t hired a second. That one person is excellent at day-to-day support and has no backup when a security project needs hardening, a vendor contract needs negotiating, or they’re simply on vacation.
Co-managed IT gives that person a real job back. Security questions, vendor conversations, and hardware decisions stop landing entirely on their desk, and when they’re out, the business isn’t exposed. With Aurora’s population growing from 55,445 to 62,057 between the 2016 and 2021 census and new business space breaking ground along Highway 404, that one-person setup is exactly the situation co-managed IT is built for.
What’s Included in ACT360 Co-Managed IT in Aurora
Overflow Support
Extra hands when a project outgrows what one internal hire can carry alone.
Coverage When They’re Out
Vacation, sick days, and after-hours emergencies stop being a single point of failure.
Strategic Planning Layered In
vCIO-style budget and roadmap conversations running alongside your internal hire’s daily work.
Specialized Project Work
Security hardening, migrations, and vendor negotiations handled by ACT360 while your team keeps the lights on.
A Path to Full Managed IT
If your needs outgrow a co-managed setup later, the transition builds on what’s already in place, no starting over.
One Named Contact
Adam or Jeffrey coordinates directly with your internal hire, never a generic ticket queue.
The 90-Day Exit Clause: How ACT360 Reduces Your Risk on Co-Managed IT in Aurora
Financial
A 90-day exit clause applies to the Managed IT side of any engagement, with co-managed work scoped and quoted on its own terms so you’re not paying for coverage you don’t need.
Switching
Your internal hire stays central, nothing gets handed to ACT360 until they’ve defined what we cover, whether your office sits near the 2C Lands corridor or closer to downtown.
Political
The Assess step produces a document you can bring to leadership before any proposal exists.
Operational
One named contact, Adam or Jeffrey, coordinates with your internal hire directly instead of routing through a queue.
Ownership
Your internal hire keeps their role, their relationships, and everything they’ve already built.
Co-Managed IT vs. Fully Outsourced vs. In-House Only
Most growing Aurora businesses don’t need to choose between fully outsourced and going it alone.
Co-managed is built for exactly that middle ground. You keep the relationships and institutional knowledge your internal hire has already built; ACT360 fills in specifically where the gaps are.
Our Approach
A.C.T.I.O.N.
Co-Managed IT in Aurora starts with understanding what your internal IT person already owns well, so ACTION fills the specific gaps instead of duplicating effort. The handoff is staged around your team’s schedule, whether that’s a 2C Lands operation or a downtown office near Yonge Street, and we keep checking in through quarterly reviews.
Assess
A real look at what your internal IT person already owns well, not a headcount-and-device-list quote.
Comprehend
We dig into where the actual gaps are, after-hours coverage, specialized security work, a second set of hands, instead of duplicating effort.
Tailor
The recommendation is built around what your internal hire doesn’t have time for or isn’t specialized in, not a pre-packaged tier.
Implement
The handoff is staged around your team’s schedule, never a big-bang cutover that disrupts your internal hire’s routine.
Optimize
Quarterly reviews keep checking in so the split of responsibilities keeps making sense as your business grows.
Nurture
We build relationships with your whole team, including your internal hire, not just the owner.
Meet Your Aurora Co-Managed IT Team
You won’t be handed off to a rotating helpdesk. Here’s who you’ll actually talk to.
Adam Bowles
Partner & CEO15+ years helping Ontario businesses close the gap between the technology they bought and the technology they actually need. Adam leads with discovery, he won’t recommend anything until he understands how your business actually runs.
Jeffrey Bowles
Partner & Director of IT ServicesOne of ACT360’s founding team members, trained in computer science at Georgian College. Jeffrey runs the technical foundation, helpdesk, networking, cybersecurity, and leads ACT360’s vCIO and DEEP MSP programs.
The Team Values Behind ACT360’s Co-Managed IT in Aurora
Co-Managed IT partnerships in Aurora work because both teams, yours and ACT360’s, can count on these values being real, not printed on a wall.
Be the Client
We listen to our clients and other team members to understand the full scope of the requirements and goals. We put ourselves in your shoes as we design and build the processes, tools, and infrastructure that will make your team more productive.
Give the 360° Solution
Our goal is to give our clients the full solution, so your technology becomes a profit enhancer rather than a profit hindrance. That’s why we offer more than a service desk or IT support, we bring a vCIO, IT strategy, and process improvement to the table.
Be a Problem Solver
We look beyond the problem to find its actual source so we can resolve it. When we work with your team and any vendors, we make sure every issue at hand is fully addressed.
Always Looking Forward
We strive to deal with our mistakes as a team, learn from them, fix them, and then not look back and repeat them. We also aim to provide proactive and forward-facing solutions by identifying issues as soon as they’re spotted.
Working to Live, Not Living to Work
We want our employees to feel supported to take care of family and personal needs. So we believe in creating a flexible, asynchronous, and remote-friendly workplace, as long as the work is getting done well and on time, then we are satisfied.
Treating Employees Like Experts
We believe our employees are experts who can be trusted to own their work and feel empowered to improve results. So we trust our experts to create solutions in efficient ways that work for them and to seek continual improvement, for the company and for others.
Talk to ACT360’s Aurora team today about where co-managed support could help
Get in Touch Book a Free IT AssessmentWhat Aurora Businesses Ask About Co-Managed IT
No. Co-managed IT is specifically built to support your internal hire, not replace them. They keep their role, their relationships with the team, and their institutional knowledge, while ACT360 fills the gaps around them.
That’s a real and reasonable concern worth naming directly. Co-managed engagements work best when the internal person helps define what ACT360 covers from the start, usually the parts they don’t have time for, so it reads as support, not a quiet replacement plan.
It’s scoped specifically to the gap being filled, rather than the full managed IT rate that assumes ACT360 owns the entire relationship end to end. Because your internal hire keeps handling day-to-day work, the engagement is typically smaller in scope and cost.
Specialized work that falls outside a generalist internal hire’s day-to-day scope: security hardening, cloud migrations, vendor contract negotiations, including the kind of documentation a Magna-adjacent supplier might need for a vendor questionnaire. The internal person typically keeps ownership of daily helpdesk and user support.
Yes, that’s a conversation about changing needs, not a renegotiation from scratch. Some businesses start co-managed because they’re not ready to hand over the full relationship, and move to full managed IT later, including if an internal hire eventually leaves.
No, that’s closer to the typical Aurora client than the exception. A single internal hire covering a growing office is exactly the setup co-managed IT is scoped for, sized to what that one person actually needs backup on, not a package built for a much bigger team.
Explore More From ACT360’s Co-Managed IT in Aurora
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