Aurora
Co-Managed IT in Aurora for Companies Running on One IT Person
ACT360’s co-managed IT in Aurora backs up the IT person you already employ, taking after-hours alerts, security projects and the overflow they can’t reach, while they stay in charge of your systems and your staff.
Plenty of Aurora companies reached the size where one IT hire made sense, then kept growing while the IT department stayed at one. We work out of Barrie, about 45 minutes north on Highway 400, and we’re members of the Aurora Chamber of Commerce.
FREE · 30 MIN · NO OBLIGATION
What We Go Through on the Free 30-Minute Call
Bring your IT person if you can. The call is with an ACT360 technology partner and most of the half hour is about their workload.
- Which jobs keep sliding to next month on your IT person’s list
- Who actually answers an alert at 11 p.m. on a Saturday today
- What a co-managed scope would include, and what it would leave alone
Where Co-Managed IT Fits in Aurora’s Business Mix
Co-managed IT is a split arrangement. Your internal IT person keeps ownership of the environment and the relationships with staff, and ACT360 takes on the pieces one person can’t cover alone. The full model is laid out on our co-managed IT services page. This page is about how it plays out in Aurora.
The Town of Aurora’s community profile counts more than 2,300 businesses. The group that matters here is the 30.7% with 5 to 49 employees, plus the 4% with 50 or more. That’s the size where a salaried IT person pays for itself and a second one still looks like a luxury. Magna International runs its global head office in Aurora with an IT organization built for that scale. A machine shop or distributor a few kilometres away may be running on one person.
Growth keeps adding to that person’s load. The Town reported 3,037 jobs added between 2019 and 2022, led by health care (491), information and cultural industries (472) and manufacturing (464). A 2025 employment land study posted on the Town’s website counts about 4,000 Aurora jobs done from home and expects more. Every one of those is a laptop on a home network that your IT person still answers for.
What ACT360 Picks Up When We Co-Manage IT in Aurora
After-Hours Alerts
Failed backups, missed patches and odd sign-ins outside office hours get picked up by ACT360, so your IT person stops being the overnight pager.
Real Vacation Cover
Someone who has already read your documentation works the queue while your IT person is at the cottage with the laptop left at home.
Plant Floor or Front Office
For Aurora manufacturers, we take whichever side pulls your IT person away from the other most often.
Security Projects That Keep Slipping
An MFA rollout, a firewall review, a customer’s security questionnaire. ACT360 runs the project and your IT person signs off on it.
Budget and Roadmap Time
vCIO planning that gives your IT person a seat at the budget table instead of a wish list nobody funds.
A Named Contact
Adam or Jeffrey works with your IT person directly. Escalations don’t disappear into a general queue.
Book Your Free 30-Minute IT Readiness Assessment
Leave your details and a local ACT360 teammate will call you back within one business day to book it. No obligation.
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How ACT360 Keeps Co-Managed IT Low-Risk for Aurora Companies
Financial
Co-managed work is quoted after the assessment against the specific jobs ACT360 takes on. The 90-day exit clause applies to Managed IT agreements only.
Switching
Nothing moves in one weekend. Responsibilities shift one at a time, in the order your IT person chooses.
Political
The Assess step ends with a written summary your IT person can take to the owner or controller before any proposal is on the table.
Operational
Your staff keep calling the person they call now. ACT360 sits behind your IT person, not in front of them.
Ownership
Your IT person keeps their role and the relationships they’ve built, and you own everything we build.
Three Ways an Aurora Company Can Staff Its IT
Half of Canadian businesses had cyber security staff in 2023, down from 61% two years earlier.
Among firms without those staff, the top reason Statistics Canada recorded was hiring outside consultants or contractors to watch security (47%). Co-managed IT is the in-between version, for Aurora companies that already pay an IT person and want specialist backup around them.
Get an IT Readiness AssessmentOur Approach
A.C.T.I.O.N.
For co-managed IT in Aurora, ACTION begins with a long conversation with your IT person. We want to know what they built, what they’d gladly hand off tomorrow and what they’d never let go of.
Assess
We sit down with your IT person and go through what’s running, what’s documented and what exists only in their memory.
Comprehend
We map their week. Where does the time go, and which requests pull them off the work the business actually needs from them?
Tailor
The scope names the jobs ACT360 takes. If your IT person wants to keep something, it stays theirs.
Implement
One responsibility moves at a time, in an order your IT person agrees to, so staff notice nothing on day one.
Optimize
Each quarter we revisit the split with your IT person and the owner, and move work in either direction if the business has changed.
Nurture
Your IT person gets better documentation and a second opinion on the calls they make alone today.
Who Your Aurora IT Person Will Work With
You’ll deal with two people and know both by name. One of them picks up when your IT person needs a second opinion.
Adam Bowles
Partner & CEOAdam has spent 15+ years helping Ontario businesses close the gap between the technology they bought and the technology they need. On co-managed work he’s usually the first conversation, and he won’t scope anything until he has heard from your IT person.
Jeffrey Bowles
Partner & Director of IT ServicesA founding team member trained in computer science at Georgian College, Jeffrey runs ACT360’s helpdesk, networking and cybersecurity work and leads the vCIO program. He’s who your IT person calls when a problem needs a second set of technical eyes.
How we treat your IT person comes from values the whole ACT360 team works by, starting with putting ourselves in the client’s shoes. Meet the rest of the team on our About page.
Ask us what your IT person would hand off first
Get in TouchQuestions Aurora Owners and IT Leads Ask Before Co-Managing
Your IT person decides, with the owner’s sign-off, and the split is written into the scope before ACT360 touches anything. Some keep the helpdesk and hand us security work. Others keep projects and give us nights and weekends. If your IT person ever moves on, the documentation is already in place, and you can move to full Managed IT without starting over.
A good first handoff is the after-hours work, like patching shop-floor PCs between shifts and watching the ERP server overnight, so your IT person stops choosing between the line and the front office. Manufacturing added 1,647 jobs in Aurora between 2012 and 2022, the biggest gain of any sector, and a lot of local plants have outgrown the IT setup they started with.
Home laptops and connections fall inside the same scope as the office, because the risk follows the device. A 2025 study posted by the Town of Aurora counts roughly 4,000 local jobs done from home. Sign-in security, patching and the Monday-morning "my laptop won’t connect" calls are all work ACT360 can take off your IT person.
$74,000 a year is roughly what a second hire costs in wages alone, using Job Bank’s $35.71 median hourly rate for computer network technicians in the Toronto region, which includes York Region. Co-managed IT has no published rate. It’s priced after the free assessment, against the specific jobs ACT360 takes on, and it usually comes in below full Managed IT, which runs $80 to $150 per user per month for full service. Our Aurora managed IT pricing page breaks that range down by office size, if you want to compare.
Supplier security questionnaires are exactly the kind of project co-managed IT is for, because answering them well takes evidence and a few focused days your IT person rarely has. ACT360 helps gather that evidence, close the gaps the questions expose and keep the documentation ready for next year’s version.
Our office at 24 Maple Ave in Barrie is about 45 minutes from Aurora on Highway 400, and much of the day-to-day work can be handled remotely alongside your IT person. We’re also a member of the Aurora Chamber of Commerce.
Invite them to the free 30-minute call and let them lead it. When the internal person helps write the scope from the start, co-managed IT reads as backup rather than a quiet replacement plan, and the conversation tends to get a lot more honest about what’s been slipping. You can book the call through our IT Readiness Assessment page.
More From ACT360 for Aurora Businesses and Their IT Teams
Who Covers IT When Your IT Person Is at the Cottage?
A free 30-minute call shows where your IT person needs backup first.
Get an IT Readiness AssessmentGet in Touch
Phone Number
Building Address
By Appointment only: 24 Maple Ave, Barrie, Ontario
Business Hours
Monday-Friday: 9am to 6pm
Saturday-Sunday: Closed
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