Managed IT Services With No Long-Term Contract, Backed by a 90-Day Exit Clause

It means your provider doesn’t rely on a multi-year term or a large exit fee to keep you. You can leave if the service isn’t working, and the provider has to earn the relationship through results instead of paperwork.

A lot of managed IT agreements in Ontario still run 1 to 3 years, with auto-renewal and an exit fee tied to the remaining term. That isn’t always sinister. Providers have real onboarding costs to recover. But when the contract is doing the work of keeping a client, the client usually notices the service slipping long before the term ends.

We built our Managed IT agreement the other way around. Adam Bowles, ACT360’s CEO, puts it plainly. Vendors need contracts to keep clients. Partners keep clients by delivering results. The 90-day exit clause is how we hold ourselves to that.

If you’re comparing agreements now, our guide to flexible-contract vs. locked-in MSPs lays out how the 2 models differ, and 5 red flags your IT contract has you locked in shows the clauses to check first.

If ACT360’s Managed IT isn’t working for your business in the first 90 days of the agreement, you can end it without a penalty. It applies to Managed IT agreements, not to web, app or AI projects.

Why 90 days? Because that’s roughly how long a properly run onboarding takes. Our 90-day onboarding breakdown walks through it. Discovery and documentation come first, critical systems move in phases, and the period closes with your first business review. By day 90 you’ve seen the work, not just the proposal.

There are a couple of things the clause doesn’t change. Microsoft licences follow Microsoft’s own rules. Under the New Commerce Experience cancellation policy, most subscriptions can only be cancelled for a prorated refund within 7 days of purchase. And project work is quoted separately. We’d rather tell you that now than have you find it in the fine print.

For the full detail, read how ACT360’s 90-day exit clause works.

ACT360’s Managed IT runs about $80 to $150 CAD per user per month for full service with site visits, or $75 to $120 for remote-only support. Microsoft licensing is billed separately, and the exit clause doesn’t change the rate.

Some providers charge more for month-to-month terms and less for a 3-year commitment. That trade-off can make sense if the provider is financing hardware for you. Just know what the discount is buying them.

• A full-time IT manager in Ontario costs about $80,000 to $120,000 CAD a year before benefits.
• A 30-seat business working with ACT360 typically spends about $41,000 CAD a year for a full team.
• Projects, hardware and licences are quoted separately, so the monthly fee stays easy to read.

See our pricing page for how fees are structured, or our guide to what it costs to switch IT providers if you’re weighing an exit fee against staying put.