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Newmarket, Ontario
Co-Managed IT Services in Newmarket, Ontario for the One-Person IT Department
Backup for your internal IT person, not a replacement for them.
ACT360 works alongside your existing IT hire in Newmarket, taking overflow, after-hours coverage, security projects, and vendor work off their plate while they stay central to your team. One named contact coordinates with them directly.
It’s part of our co-managed IT services for Ontario businesses, built on the ACTION methodology.
Newmarket’s Big Employers Run Full IT Departments. Most Businesses Here Run One Person
Co-managed IT means ACT360 works with your internal IT hire rather than replacing them, handling the overflow, specialized projects, after-hours coverage, and planning they can’t get to. Unlike full Managed IT in Newmarket, your internal person stays at the centre of the relationship.
Newmarket’s largest employers have IT departments built for their size. Southlake Health alone employs more than 3,000 people, and companies like Magna International, Celestica, and Mars Canada run operations here with teams to match. The gap sits one level down. A business services firm along Davis Drive, or a manufacturer off Highway 404, that hired its first IT person once things got too big for the owner to handle, and never hired a second.
That person usually knows the business better than any outside provider could. The Town notes Newmarket has the highest live-to-work ratio in York Region, and plenty of internal IT hires here live ten minutes from the office and know every user by name. What they don’t have is a backup. When a security project needs doing, a vendor contract needs negotiating, or they take two weeks off in August, the business is exposed. Co-managed IT fixes that without taking their job away. If you’re weighing the model, What Co-Managed IT Actually Looks Like Day to Day walks through a typical week.
What’s Included in ACT360 Co-Managed IT in Newmarket
Overflow Support
Extra hands when the ticket queue outgrows what one internal hire can carry.
Coverage When They’re Out
Vacation, sick days, and after-hours emergencies stop being a single point of failure.
Security & Project Work
Security hardening, migrations, and network projects handled while your hire keeps daily support running.
Vendor & Licensing Help
Microsoft 365 renewals and vendor negotiations handled with your internal hire, not around them.
Strategic Planning
vCIO-style budget and roadmap conversations running alongside your internal hire’s day-to-day work.
One Named Contact
Adam or Jeffrey coordinates directly with your internal hire. Never a generic ticket queue.
Co-Managed IT vs. Fully Outsourced vs. In-House Only
Most growing Newmarket businesses don’t have to choose between going it alone and handing everything over. Here’s how the three models compare.
- The two-week vacation. Your internal hire can actually switch off, because someone who knows your environment is covering.
- The security project that keeps slipping. MFA rollouts, firewall reviews, and insurance questionnaires get done instead of waiting for a quiet month.
- The migration nobody has time for. Moving off an old server while keeping daily support running is two jobs, and one person can’t do both.
- The vendor call. Licensing renewals and contract negotiations go better with someone who does them every week.
- The day they resign. If your internal hire moves on, the documentation and relationships are already in place instead of walking out the door.
Co-managed IT is priced to the gap being filled, not at the full managed IT rate, because your internal hire keeps handling day-to-day work. We scope it after the Assess step. For comparison, full Managed IT in Newmarket runs $80 to $150 CAD per user per month, and a second full-time IT hire in Ontario typically costs $80,000 to $120,000 CAD a year before benefits.
How ACT360 Reduces Your Risk on Co-Managed IT in Newmarket
Financial
Co-managed work is scoped and quoted on its own terms. The 90-day exit clause applies to the Managed IT side of any engagement.
Switching
Nothing gets handed to ACT360 until your internal hire has defined what we cover.
Political
The Assess step produces a document you can bring to leadership before any proposal exists.
Operational
One named contact, Adam or Jeffrey, works with your internal hire directly instead of through a queue.
Ownership
Your internal hire keeps their role, their relationships, and everything they’ve built.
Our Approach
A.C.T.I.O.N.
Co-managed IT in Newmarket starts with understanding what your internal IT person already does well, so ACTION fills the specific gaps instead of duplicating effort. The handoff is staged around their schedule, and quarterly reviews keep the split of responsibilities making sense as you grow.
Assess
A real look at what your internal IT person already owns well, not a headcount-and-device-list quote.
Comprehend
We find where the actual gaps are: after-hours coverage, security work, or a second set of hands.
Tailor
The scope is built around what your internal hire doesn’t have time for, not a pre-packaged tier.
Implement
The handoff is staged around your team’s schedule. Never a big-bang cutover.
Optimize
Quarterly reviews check that the split of responsibilities still makes sense as the business grows.
Nurture
We build relationships with your whole team, including your internal hire, not just the owner.
Case Studies
Proof, Reviews & Results
How Sandbox Centre Fixed Its Wi-Fi for Everyday Members and 165-Person Events
Client & Project Snapshot Client Sandbox Centre, a Regional Innovation Centre (RIC)…
Read More How Sandbox Centre Fixed Its Wi-Fi for Everyday Members and 165-Person Events
How a 35-Person Painting Contractor Cut a $60,000 Server Quote to $25,000
Client & Project Snapshot Industry Commercial painting contractor, with a related c…
Read More How a 35-Person Painting Contractor Cut a $60,000 Server Quote to $25,000Meet Your Newmarket Co-Managed IT Team
Your internal hire works with these two people directly, not a rotating helpdesk.
Adam Bowles
Partner & CEO15+ years helping Ontario businesses close the gap between the technology they bought and the technology they actually need. Adam won’t recommend anything until he understands how your business runs.
Jeffrey Bowles
Partner & Director of IT ServicesOne of ACT360’s founding team members, trained in computer science at Georgian College. Jeffrey runs the technical side, including helpdesk, networking, and cybersecurity, and leads ACT360’s vCIO and DEEP MSP programs.
The Team Values Behind ACT360’s Co-Managed IT in Newmarket
Co-managed partnerships work when both teams can count on these values being real, not printed on a wall.
Be the Client
We listen to our clients and other team members to understand the full scope of the requirements and goals. We put ourselves in your shoes as we design and build the processes, tools, and infrastructure that will make your team more productive.
Give the 360° Solution
Our goal is to give our clients the full solution, so your technology becomes a profit enhancer rather than a profit hindrance. That’s why we offer more than a service desk or IT support, we bring a vCIO, IT strategy, and process improvement to the table.
Be a Problem Solver
We look beyond the problem to find its actual source so we can resolve it. When we work with your team and any vendors, we make sure every issue at hand is fully addressed.
Always Looking Forward
We strive to deal with our mistakes as a team, learn from them, fix them, and then not look back and repeat them. We also aim to provide proactive and forward-facing solutions by identifying issues as soon as they’re spotted.
Working to Live, Not Living to Work
We want our employees to feel supported to take care of family and personal needs. So we believe in creating a flexible, asynchronous, and remote-friendly workplace, as long as the work is getting done well and on time, then we are satisfied.
Treating Employees Like Experts
We believe our employees are experts who can be trusted to own their work and feel empowered to improve results. So we trust our experts to create solutions in efficient ways that work for them and to seek continual improvement, for the company and for others.
Talk to ACT360 today about where your Newmarket IT hire needs backup
Get in Touch Book a Free IT AssessmentWhat Newmarket Businesses Ask About Co-Managed IT
No. Co-managed IT is built to support your internal hire, not replace them. They keep their role, their relationships with staff, and their knowledge of your systems, while ACT360 fills the gaps around them.
By putting them in charge of the scope. The engagements that work best start with the internal person deciding what ACT360 covers, usually the work they’ve never had time for. It reads as support because it is support.
It’s scoped to the gap being filled, so it’s typically smaller in cost than full managed IT, which assumes ACT360 owns everything. We confirm the number after the Assess step, once we know what your internal hire is keeping.
Specialized work outside a generalist’s daily scope: security hardening, cloud migrations, network projects, and vendor negotiations. The internal person usually keeps daily helpdesk and user support.
Coverage starts once we’ve documented your environment with your internal hire during onboarding, typically within the first few weeks. Nothing gets covered blind. We need to know your systems before we’re the ones answering the call.
Yes, and it builds on what’s already in place. Some Newmarket businesses start co-managed and move to full managed IT when their needs grow or their internal hire moves on, without starting from scratch.
Explore More From ACT360 in Newmarket
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