Markham
Co-Managed IT in Markham for Internal IT Teams Facing Bigger Security Expectations
Co-managed IT from ACT360 supports the internal IT person or team at a Markham business with overflow support, security tooling, after-hours monitoring and project capacity, while your own staff stay in charge.
Clients and regulators are asking more of IT teams that haven’t grown. ACT360 adds depth without replacing anyone, as part of our co-managed IT services for Ontario businesses, alongside our work across Markham.
Why Do Markham Businesses With Their Own IT Staff Choose Co-Managed IT?
Because their internal team is being asked to do more than it was hired for. Co-managed IT adds specialist skills, monitoring and coverage around existing IT staff, so security and compliance demands don’t fall on one or two people.
Markham is a head-office city. The City of Markham counts more than 400 Canadian head offices, including Aviva Insurance, Bank of China, Lenovo, Honda and Johnson & Johnson, plus over 1,000 technology and life sciences companies employing about 37,000 people. Many of the firms that serve those companies, and many mid-sized ones in their own right, run a small internal IT team.
That team now carries more weight. OSFI’s Guideline B-13 on technology and cyber risk management, in effect since January 1, 2024, expects federally regulated financial institutions to manage risks that originate with third-party providers. When a bank or insurer reviews its suppliers, those questions land on the supplier’s IT person.
Co-managed IT gives that person backup: our monitoring and security tools, our people for overflow and after-hours alerts, and help documenting controls for the next review. See what co-managed IT looks like day to day.
What’s Included in ACT360 Co-Managed IT in Markham
You choose what ACT360 takes on. Your IT team stays in control of the environment.
Security Tooling and Monitoring
Endpoint protection, patching and alerting your team can see and use, watched after hours by ACT360.
Overflow and Escalation Support
Extra hands when tickets pile up, and a senior escalation path for tough problems.
Compliance Documentation Help
Support documenting controls and evidence for client and supplier security reviews.
Project Capacity
Migrations, office moves and infrastructure upgrades your team doesn’t have time to run alone.
Stretched Internal IT vs. Fully Outsourced vs. ACT360 Co-Managed IT
If your firm already employs IT staff, these are the three paths most Markham businesses weigh.
How Much Does Co-Managed IT Cost in Markham?
Co-managed IT is priced after the free IT Readiness Assessment, based on which responsibilities ACT360 takes on. It usually costs less than fully managed IT, which runs $80 to $150 CAD per user per month, because your team keeps part of the work.
A second full-time IT hire in Ontario typically costs $80,000 to $120,000 CAD a year before benefits. Co-managed IT adds a team’s worth of skills for less, without a hiring process.
- Which tasks and tools ACT360 provides
- Users, devices and locations
- After-hours monitoring needs
- Security review and documentation support
If you’re comparing models, Managed IT services in Markham shows the fully outsourced option.
Our Approach
A.C.T.I.O.N.
For co-managed IT in Markham, ACTION starts with your IT team. We learn what they’ve built, where they’re stretched and what reviews they’re facing before suggesting anything.
Assess
A real look at what’s running today and how your team actually uses it, not a quote built from a headcount and a device list.
Comprehend
We work through your environment with your IT staff to understand the decisions behind it.
Tailor
The recommendation is built from what we learned, with specific reasoning, cost, and what we’re deliberately not recommending yet.
Implement
Phased, not big-bang. Critical pieces go first and get validated before anything else changes.
Optimize
Quarterly reviews cover business outcomes, not ticket counts, and bring recommendations you didn’t have to ask for.
Nurture
Your IT team gets a working relationship with ACT360’s senior people, not a ticket queue.
How ACT360 Keeps Co-Managed IT Low-Risk in Markham
Financial
Scope and price are agreed in writing after the assessment. The 90-day exit clause applies to Managed IT agreements, not standalone co-managed engagements.
Switching
Responsibilities move to ACT360 one at a time, only with your IT lead’s agreement.
Political
We support your IT staff. We don’t audit them for management or angle for their roles.
Operational
Your IT lead escalates directly to a named ACT360 contact.
Ownership
Admin access, documentation and tools stay with your firm.
Case Studies
Work ACT360 Has Delivered Alongside Client IT Teams
How Sandbox Centre Fixed Its Wi-Fi for Everyday Members and 165-Person Events
Client & Project Snapshot Client Sandbox Centre, a Regional Innovation Centre (RIC)…
Read More How Sandbox Centre Fixed Its Wi-Fi for Everyday Members and 165-Person Events
How a 35-Person Painting Contractor Cut a $60,000 Server Quote to $25,000
Client & Project Snapshot Industry Commercial painting contractor, with a related c…
Read More How a 35-Person Painting Contractor Cut a $60,000 Server Quote to $25,000
Custom Software Built on the Autotask API: A Case Study
Client & Project Snapshot Client ACT360 Web & IT (internal project) Engagemen…
Read More Custom Software Built on the Autotask API: A Case Study
Custom Inventory Software for Field Service Companies: A Case Study
Client & Project Snapshot Industry Commercial refrigeration & HVAC-R field serv…
Read More Custom Inventory Software for Field Service Companies: A Case Study
Cybersecurity & Fraud Investigation After a Six-Figure Payment Scam Attempt
Client: Confidential Client Location: Ontario, Canada About the Client This Ontario-based organization operates multiple locations and manages a hig…
Read More Cybersecurity & Fraud Investigation After a Six-Figure Payment Scam Attempt
Streamlining Equipment Identification & Service Workflows with a Custom QR Code System
Client: Confidential Industry: Refrigeration & Construction Services Location: Canada About the Client: Our client is a Canadian service orga…
Read More Streamlining Equipment Identification & Service Workflows with a Custom QR Code System
Modernizing a Mission-Critical Scheduling & Compliance Platform
Industry: Government-Funded Health & Fall Prevention Programs Location: Ontario, Canada (50+ service locations) About the Client: The organizat…
Read More Modernizing a Mission-Critical Scheduling & Compliance Platform
Case Study: Escaping a Vendor-Locked RDS Environment with a Move to Microsoft Azure
Client: A Regional Law Firm (anonymous by request) Industry: Legal Services Location: Ontario, Canada About the Client: Our client is an Ontario-bas…
Read More Case Study: Escaping a Vendor-Locked RDS Environment with a Move to Microsoft Azure
Case Study: Secure Multi-Location Performance Dashboards with Power BI Embedded
Industry: Healthcare Location: Ontario, Canada (multi-location) About the Client: The organization is a multi-location healthcare prov…
Read More Case Study: Secure Multi-Location Performance Dashboards with Power BI Embedded
Case Study: Microsoft Teams Rooms Boardroom Solution
Client: Zenetec Thornhill About Zenetec: Zenetec is a well-established collision repair and auto services brand that is renowned for its state-of-th…
Read More Case Study: Microsoft Teams Rooms Boardroom Solution
Mobility Matters: Streamlining Healthcare Operations with Custom Drupal Solutions
Overview Mobility Matters, a leading physiotherapy organization in Ontario, sought to improve operational efficiency, reduce administrative workload…
Read More Mobility Matters: Streamlining Healthcare Operations with Custom Drupal Solutions
Case Study: Server Room Infrastructure Upgrade
Airdex are expert manufacturers and designers of air moving components, fans and blowers & custom HVAC solutions. The project: ACT360 completed a…
Read More Case Study: Server Room Infrastructure Upgrade
Case Study: Paging System Audio Upgrade
Client: Zenetec Thornhill About Zenetec: Zenetec is a well-established collision repair and auto services brand that is renowned for its state-of-th…
Read More Case Study: Paging System Audio Upgrade
Case Study: Secure File Upload Solution for Sensitive Healthcare Data
About the client: The client is a well-established company in the medical sector. Their business involves the processing and transfer of confidential …
Read More Case Study: Secure File Upload Solution for Sensitive Healthcare DataMeet Your Markham Co-Managed IT Partners
Your IT team works with these two directly.
Adam Bowles
Partner & CEO15+ years helping Ontario businesses close the gap between the technology they bought and the technology they actually need. Adam won’t recommend anything until he understands how your business actually runs.
Jeffrey Bowles
Partner & Director of IT ServicesOne of ACT360’s founding team members, trained in computer science at Georgian College. Jeffrey runs the technical side of every engagement and leads ACT360’s vCIO and DEEP MSP programs.
The Team Values Behind ACT360’s Co-Managed IT in Markham
Sharing an IT environment takes trust on both sides, and these values are how we keep it.
Be the Client
We listen to our clients and other team members to understand the full scope of the requirements and goals. We put ourselves in your shoes as we design and build the processes, tools, and infrastructure that will make your team more productive.
Give the 360° Solution
Our goal is to give our clients the full solution, so your technology becomes a profit enhancer rather than a profit hindrance. That’s why we offer more than a service desk or IT support. We bring a vCIO, IT strategy, and process improvement to the table.
Be a Problem Solver
We look beyond the problem to find its actual source so we can resolve it. When we work with your team and any vendors, we make sure every issue at hand is fully addressed.
Always Looking Forward
We strive to deal with our mistakes as a team, learn from them, fix them, and then not look back and repeat them. We also aim to provide proactive and forward-facing solutions by identifying issues as soon as they’re spotted.
Working to Live, Not Living to Work
We want our employees to feel supported to take care of family and personal needs. So we believe in creating a flexible, asynchronous, and remote-friendly workplace, as long as the work is getting done well and on time, then we are satisfied.
Treating Employees Like Experts
We believe our employees are experts who can be trusted to own their work and feel empowered to improve results. So we trust our experts to create solutions in efficient ways that work for them and to seek continual improvement, for the company and for others.
What Markham IT Managers Ask About Co-Managed IT
No. It’s designed to support internal IT, and your team stays in charge. Many firms use it to keep good IT people from burning out.
Yes. We help document your controls, close gaps the review points to, and put evidence on file for the next one.
After-hours monitoring, patching and overflow tickets. They take time every week but don’t need deep knowledge of the business.
No. We can work inside your existing tools, share ours, or combine them. The aim is one clear view of your environment.
Usually within a few weeks of the assessment, starting with documentation and monitoring, then other responsibilities as agreed.
It’s priced after the free assessment based on what ACT360 takes on. It usually costs less than fully managed IT at $80 to $150 CAD per user per month.
Find out where ACT360 could take pressure off your Markham IT team
Get an IT Readiness AssessmentExplore More ACT360 Services in Markham
Is Your IT Team Carrying Security Reviews on Top of Everything Else?
The free assessment shows where co-managed support would help most.
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Phone Number
Building Address
By appointment only, 24 Maple Ave, Barrie, Ontario
Business Hours
Monday to Friday, 9am to 6pm
Saturday and Sunday, closed
Request your free assessment
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