Co-Managed IT Services in Barrie, Ontario
Backup for your internal IT person, not a replacement for them.
ACT360 works alongside your existing internal IT hire in Barrie — handling overflow, specialized projects, and after-hours coverage — built on the ACTION methodology.
FREE · 30 MIN · NO OBLIGATION
Where Does Your Internal IT Setup Actually Need Backup?
A 30-minute review with an ACT360 technology partner. We’ll look at where your internal IT setup needs backup most — no obligation.
- Where your internal IT hire needs backup most
- What overflow or specialized work makes sense to hand off
- How co-managed IT would be scoped and priced for you
Risk reversal
The 90-Day Exit Clause: How ACT360 Reduces Your Risk on Managed IT
Financial
90-day exit clause on Managed IT. Transparent pricing. Co-managed engagements are scoped and quoted on their own terms.
Switching
Your internal hire stays central to the relationship — nothing is handed off without them defining what ACT360 covers first.
Political
The Assess step gives you a document you can show leadership — before any proposal is written.
Operational
A named contact (Adam or Jeffrey, not a rotating helpdesk) — you always know who to call.
Ownership
You own everything we build. Your internal hire keeps their role, their relationships, and their institutional knowledge.
The short answer
What Is Co-Managed IT, and Why Barrie Businesses Need It
Co-managed IT means ACT360 works alongside your existing internal IT hire, handling overflow, specialized projects, after-hours coverage, or strategic planning, rather than replacing that role entirely.
The “accidental IT manager” is a real role at a lot of Barrie businesses — someone who took on IT responsibilities in addition to their actual job, or an internal hire who’s excellent at day-to-day support but has no backup when they’re out sick, on vacation, or in over their head on a specialized project. Co-managed IT gives that person a real job back.
Security questions, vendor conversations, and hardware decisions stop landing entirely on their desk, and when they’re out, the business isn’t exposed. This differs from full Managed IT in one key way: your internal person stays central to the relationship instead of being replaced by it.
What’s Included in ACT360 Co-Managed IT
Overflow Support
Similar in spirit to standalone IT Support, but scoped around your existing hire.
After-Hours & Vacation Coverage
So your internal hire isn’t a single point of failure.
Strategic Planning Support
vCIO-style support layered on top of day-to-day internal work.
Specialized Project Work
Migrations, security hardening, vendor negotiations — handled by ACT360 while your team keeps daily operations running.
Room to Grow
A path into full Managed IT later if your needs outgrow a co-managed arrangement, without starting over.
Named Contact, Not a Ticket Queue
Adam or Jeffrey coordinates directly, so vendor conversations and internal hand-offs never land in a generic queue.
Co-Managed IT vs. Fully Outsourced vs. In-House
Co-managed is the middle path most growing Barrie businesses actually need — not all-in, not alone.
You keep the relationships and institutional knowledge your internal hire has built. ACT360 fills the gaps around them, scoped to exactly what’s missing.
Our Approach
A.C.T.I.O.N.
Co-Managed IT in Barrie starts with understanding what your internal IT person already owns well, so ACTION fills the specific gaps instead of duplicating effort. The handoff is staged around your team’s schedule, and we keep checking in through quarterly reviews.
Assess
A real look at what your internal IT person already owns well, not a headcount-and-device-list quote.
Comprehend
We dig into where the actual gaps are — after-hours coverage, specialized security work, a second set of hands — instead of duplicating effort.
Tailor
The recommendation is built around what your internal hire doesn’t have time for or isn’t specialized in, not a pre-packaged tier.
Implement
The handoff is staged around your team’s schedule — never a big-bang cutover that disrupts your internal hire’s routine.
Optimize
Quarterly reviews keep checking in so the split of responsibilities keeps making sense as your business grows.
Nurture
We build relationships with your whole team, including your internal hire, not just the owner.
Keep exploring
Read More About Co-Managed IT
How we work
The Team Values Behind ACT360’s Co-Managed IT in Barrie
Co-Managed IT partnerships in Barrie work because both teams — yours and ACT360’s — can count on these values being real, not printed on a wall.
Be the Client
We listen to our clients and other team members to understand the full scope of the requirements and goals. We put ourselves in your shoes as we design and build the processes, tools, and infrastructure that will make your team more productive.
Give the 360° Solution
Our goal is to give our clients the full solution, so your technology becomes a profit enhancer rather than a profit hindrance. That’s why we offer more than a service desk or IT support — we bring a vCIO, IT strategy, and process improvement to the table.
Be a Problem Solver
We look beyond the problem to find its actual source so we can resolve it. When we work with your team and any vendors, we make sure every issue at hand is fully addressed.
Always Looking Forward
We strive to deal with our mistakes as a team, learn from them, fix them, and then not look back and repeat them. We also aim to provide proactive and forward-facing solutions by identifying issues as soon as they’re spotted.
Working to Live, Not Living to Work
We want our employees to feel supported to take care of family and personal needs. So we believe in creating a flexible, asynchronous, and remote-friendly workplace — as long as the work is getting done well and on time, then we are satisfied.
Treating Employees Like Experts
We believe our employees are experts who can be trusted to own their work and feel empowered to improve results. So we trust our experts to create solutions in efficient ways that work for them and to seek continual improvement, for the company and for others.
Who you’ll talk to
Meet Your Barrie Team
You won’t be handed off to a rotating helpdesk. Here’s who you’ll actually talk to.
Adam Bowles
Partner & CEO15+ years helping Ontario businesses close the gap between the technology they bought and the technology they actually need. Adam leads with discovery — he won’t recommend anything until he understands how your business actually runs.
Jeffrey Bowles
Partner & Director of IT ServicesOne of ACT360’s founding team members, trained in computer science at Georgian College. Jeffrey runs the technical foundation — helpdesk, networking, cybersecurity — and leads ACT360’s vCIO and DEEP MSP programs.
Talk to ACT360’s Barrie team today about where co-managed support could help
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Is Your Internal IT Person Your Only Backup Plan?
Get an IT Readiness AssessmentFAQ
What Barrie Businesses Ask Us
No — co-managed IT is specifically built to support your internal hire, not replace them. They keep their role, their relationships with the team, and their institutional knowledge, while ACT360 fills the gaps around them.
That’s a real and reasonable concern worth naming directly. Co-managed engagements work best when the internal person is part of defining what ACT360 covers from the start, usually the parts they don’t have time for, so it reads as support, not a quiet replacement plan.
It’s scoped specifically to the gap being filled, rather than the full managed IT rate that assumes ACT360 owns the entire relationship end to end. Because your internal hire continues handling day-to-day work, the engagement is typically smaller in scope and cost.
Specialized work that falls outside a generalist internal hire’s day-to-day scope: security hardening, cloud migrations, vendor contract negotiations. The internal person typically keeps ownership of daily helpdesk and user support.
Yes — that’s a conversation about changing needs, not a renegotiation from scratch. Some businesses start co-managed specifically because they’re not ready to hand over the full relationship, and move to full managed IT later as needs grow.
