For over 10 years, ACT360 has served businesses in the Barrie area. We have experience implementing complex IT solutions for a variety of industries and verticals.
It’s amazing what the right IT strategy, the right tools, and people alignment can do for an organization. Here are some success stories from our clients.
From our founding in 2009 as Affordable Computer Techs to today, we’re here to help you leverage your technology to work more productively, collaborate more effectively, and drive business value.
Give us 30 Minutes and We’ll Show You How to Save Money and Increase Profits with Your IT
How many times have you dealt with a lack of ownership from your existing team or vendors, where issues arise within the network because no one takes responsibility for ensuring every change to the network is approved, secure, and aligned with the business?
How many times has there been finger pointing or blame instead of someone truly stepping up to the plate and owning the network?
What if you could wake up each day trusting that your accounting staff and leadership team collaborates effectively, shares information easily, and exceeds customer expectations because the technology used seamlessly enhances their ability to work productively?
What if, in the event your workers have a tech need, they can confidently turn to your on-call, on-demand tech support without worries of being ignored, belittled, or disappointed?
And what if you could make smarter, more competitive decisions knowing you had an on-call CIO who can answer all your questions about technology implications of your business decisions?
How would this peace of mind affect your business and bottom line?
In our experience, DEEP MSP™ is the missing piece making all the difference.
Combining People, Processes, & Tools to Drive Business Value through Technology
DEEP MSP™ by ACT360
DEEP MSP™ gives accounting firm owners the expert-level CIO strategy they need at a fraction of the investment of hiring a full-time CIO and IT department. This flat-fee MSP program saves business owners as much as $200k per year due to salary savings, productivity improvements, and other revenue impacts.
And while we could just give your accounting firm a Virtual CIO, we know from experience that strategy is useless without an experienced team to back it up.
Strategy without a team can’t be implemented.
A team without strategy wastes time.
And great tech without internal alignment doesn’t get used.
You need cutting-edge IT strategy backed by an expert technology team, all in alignment with your business processes, vision, and people. You need a Managed Service Provider.
Tech-Driven Business Value
Combined, DEEP MSP™ transforms your technology department from a growth hurdle to a growth enabler.
Develops Insightful Relationships
We believe IT is less about the technology itself and more about the way people INTERACT with technology. Our unique and proven process builds long-lasting relationships with your entire team to ensure your technology actually works the way you need it to. Through these relationships we’ll also evaluate and diagnose how your technology is working now, so we can make more strategic and informed decisions when the time comes.
Establishes Powerful IT Strategies
As we work with your team, we’ll explore where your business is today and where you want it to be tomorrow. Then we strategically determine the best way to get you from A to B quickly, affordably, and strategically. Sometimes, the more expensive option is best because it’s preparing you for the future. At other times, maybe we’ll look to reduce costs now so your technology can scale with you. No matter your situation, we’ll make decisions based on your goals, your budget, and what we know works best for situations like yours.
Enables Productivity and Profit
Chances are, your team is HOBBLED by your current IT structures without even knowing it. When your structures are causing bottlenecks, you can ‘crack the whip’ all you want and still never get anywhere.
The DEEP MSP™ process uncovers productivity bottlenecks, eliminates inefficiencies holding your team back, and optimizes your IT for today’s needs as well as tomorrow’s. This lets your team can get back to work without the workarounds and worry.
Prepares Your Company for the Future
Where will your company grow in six months? A year? Ten years? DEEP MSP™ aligns your technology to your growth objectives, allowing you to prepare for the future while saving costs now.
You gain access to an expert Fractional CIO/CTO, strategy sessions, helpdesk, network maintenance, hardware and software purchasing, and more all in one, enabling more holistic solutions for a single low investment.
By choosing ACT360 as your Microsoft Silver Certified Managed Service Provider, you’ll get all of the following built in:
DEEP MSP™ People-First Onboarding Process
At ACT360, it’s the people behind the processes which drive us. Our People-First Onboarding gets to know the who, what, and why behind your current setup. We also immediately backup everything before we touch anything. This reduces any risk of downtime and ensures a smooth transition process.
DEEP MSP™ Productivity Benchmarking
We’ll benchmark how productive your team is and how you work before we make ANY recommendations.
DEEP MSP™ IT Dashboard
As part of the onboarding process, we’ll also build your IT dashboard giving you access to on-demand insights about uptime, ticket volume, and other key performance indicators.
Expert Migration Planning & Execution
After the People First Onboarding and benchmarking are complete, we’ll help your existing team or MSP migrate to new hosting, servers, or applications as needed to transition smoothly and without risk to your day-to-day operations or customer experience. Learn more about our MSP migration process.
DEEP MSP™ Technology Optimization
Once we have a good sense of your benchmarks, existing processes, and existing technology, we’ll make a series of strategic recommendations to optimize how you’re working, speed up your network, and streamline helpdesk resolution.
DEEP MSP™ On-Demand Reporting
You’ll also get access to on-demand reports about your network, helpdesk usage, and more. Just ask and they’ll be sent your way!
DEEP MSP™ Virtual CIO
The DEEP MSP™ program also includes a fractional and virtual CIO, “VCIO”. Learn more about why we’ve included VCIO services into our MSP offering and how you’ll benefit by clicking here.
24/7 Antivirus Installation & Monitoring
Security is essential, which is why we’ve got you covered. Included in our work is 24/7 antivirus installation and monitoring for ultimate peace of mind. Learn more about our antivirus services.
24/7 IT Helpdesk Support via Phone/Email/Ticket
ACT360’s DEEP MSP™ includes access to an experienced IT team who will troubleshoot and resolve technical issues which come up WITHOUT you having to be a “squeaky wheel”. Learn more about our IT Services.
“Remote First” Laptop Setups
Another feature of DEEP MSP™ is the “Remote First” Laptop setup. Gone are the days where you need to mail your laptop or wait days in order for it to be “set up”. Using advanced and Microsoft-approved tools, you’ll be able to open your laptop and begin working even if you’re away from a company office.
Quarterly Business Reviews & Strategic Planning
The DEEP MSP™ Quarterly Business Review (QBR) is an essential and value-added part of the process. Every three months we’ll meet with your leadership to review the past quarter, identify new processes to automate, and plan for upcoming technology projects. Learn more about the VCIO-led QBRs here.
Ongoing Network Maintenance & Software Upgrades
We will “own” your network and ongoing updates and maintenance required to keep it running, including software updates.
My experiences with Affordable Computer Techs have always been very positive. I rely heavily on the techs' knowledge and I have never been disappointed. The fact that I can call or email and know that my computer problems will be looked after is a great relief. I would highly recommend ACT to anyone needing advice, repairs or any other computer issues. Also, I purchased a refurbished computer from ACT several years ago and have been VERY satisfied with my machine. I know that ACT offers both refurbished and new computers for purchase. So, with the purchase one also gets excellent service!
read moreread less
Gay Welsman9/02/2022
5 Star I.T. and Web Design company. Our business has used them from day one and we have only had positive experiences. Affordable, Knowledgeable and a Pleasure to deal with. Look no further, just call ACT.
read moreread less
Cole Diamond9/02/2022
Everyone on the team is quick to respond to my inquiries. I feel like a valued customer, and ACT360 is eager to help me grow my business.
read moreread less
Angela Bertram9/02/2021
This is a great place. These guys are professional, knowledgeable, and very efficient. Great service fees, too. Isaac went above and beyond, he's friendly and pleasant to deal with, and explained things in a way that was clear and not condescending (unlike some other computer specialists). Don't waste your time and money going elsewhere.
read moreread less
B Pel9/02/2019
The people that helped me there were very friendly and knowledgeable. I was having issues turning on my computer and when I was able to get it turned on it was going on and off. They determined it was my power supply and offered to purchase and install. I ended up purchasing and installing it myself, but that fixed my issue. The charge for their service was minimal (28 with taxes). Unfortunately just after that my hard drives fried. I took it back to them again and being the courteous people they were, they took a look (at no cost) and let me know that they weren't going to work again and that if I wanted the data to see a data recovery specialist (they don't provide this type of service).
read moreread less
Mike Palmieri9/02/2018
Computer was repaired within work cost estimate and only an unusual part order, delayed delivery time. Staff is very knowledgeable and friendly to deal with. I would recommend them for any computer repair jobs .
read moreread less
Koplataroo9/02/2018
Fast friendly service. I found Adam honest and very knowledgeable, giving alternative suggestions and solutions. Very reasonable regarding pricing. Will use again in future and will recommend
read moreread less
Mara Tiberio9/02/2018
They did a great job of solving my data problem! Answered all my questions and clearly explained the answers. Highly recommended!
read moreread less
Eugene Niosi9/02/2018
I use these guys for everything. Hands down the very best service in Barrie.
read moreread less
david johnson9/02/2018
Should be your first choice for help with your computer or web design.
read moreread less
Patrick Mackle9/02/2018
DEEP MSP Benefits
By choosing ACT360’s DEEP MSP™, you'll be able to...
Stop Worrying
about your website, software licenses, antivirus updates, hardware procurement and more because you knew it was ALL handled by an expert team
End Hassles
and tedious “workarounds” from applications which don’t play nice with each other
CONNECT your team members
together under unified and holistic software applications for better collaboration and information sharing
PROTECT your business IP
and your customer data from hackers and malicious entities thanks to powerful antivirus software and security best practice
REDUCE your risk
thanks to a safer and more secure IT network and infrastructure
SCALE your business
thanks to cost savings and profit generation resulting from improved IT management, productivity, and applications
EASE the burden
of making technical decisions and pass the IT strategy to a “Fractional CIO” (Virtual CIO) whose expertise spans industries
ALIGN your business strategy
with your technology operations to drive real business value
Listen: we can’t promise we’re the IT solution for you, but we WILL hear you out and give you a “second opinion” on your current pricing, ongoing tech problems, and future growth plans.
My experiences with Affordable Computer Techs have always been very positive. I rely heavily on the techs' knowledge and I have never been disappointed. The fact that I can call or email and know that my computer problems will be looked after is a great relief. I would highly recommend ACT to anyone needing advice, repairs or any other computer issues. Also, I purchased a refurbished computer from ACT several years ago and have been VERY satisfied with my machine. I know that ACT offers both refurbished and new computers for purchase. So, with the purchase one also gets excellent service!
read moreread less
Gay Welsman9/02/2022
5 Star I.T. and Web Design company. Our business has used them from day one and we have only had positive experiences. Affordable, Knowledgeable and a Pleasure to deal with. Look no further, just call ACT.
read moreread less
Cole Diamond9/02/2022
Everyone on the team is quick to respond to my inquiries. I feel like a valued customer, and ACT360 is eager to help me grow my business.
read moreread less
Angela Bertram9/02/2021
This is a great place. These guys are professional, knowledgeable, and very efficient. Great service fees, too. Isaac went above and beyond, he's friendly and pleasant to deal with, and explained things in a way that was clear and not condescending (unlike some other computer specialists). Don't waste your time and money going elsewhere.
read moreread less
B Pel9/02/2019
The people that helped me there were very friendly and knowledgeable. I was having issues turning on my computer and when I was able to get it turned on it was going on and off. They determined it was my power supply and offered to purchase and install. I ended up purchasing and installing it myself, but that fixed my issue. The charge for their service was minimal (28 with taxes). Unfortunately just after that my hard drives fried. I took it back to them again and being the courteous people they were, they took a look (at no cost) and let me know that they weren't going to work again and that if I wanted the data to see a data recovery specialist (they don't provide this type of service).
read moreread less
Mike Palmieri9/02/2018
Computer was repaired within work cost estimate and only an unusual part order, delayed delivery time. Staff is very knowledgeable and friendly to deal with. I would recommend them for any computer repair jobs .
read moreread less
Koplataroo9/02/2018
Fast friendly service. I found Adam honest and very knowledgeable, giving alternative suggestions and solutions. Very reasonable regarding pricing. Will use again in future and will recommend
read moreread less
Mara Tiberio9/02/2018
They did a great job of solving my data problem! Answered all my questions and clearly explained the answers. Highly recommended!
read moreread less
Eugene Niosi9/02/2018
I use these guys for everything. Hands down the very best service in Barrie.
read moreread less
david johnson9/02/2018
Should be your first choice for help with your computer or web design.
read moreread less
Patrick Mackle9/02/2018
Frequently Asked Questions
What is the investment?
DEEP MSP has simple, per-user pricing that’s all inclusive. Click here to explore our pricing.
Have you provided IT services for our industry?
We’ve been in business for over a decade and have experience across many industries. If you have any questions about how we can help and our experience, feel free to contact us as soon as the question comes to mind.
Can I pick and choose what IT services I get?
In our experience, you will need ALL of the nine tech component areas (see below) at some point, because everything in your IT is related. It’s going to be far more affordable and seamless for to you engage with us in the all-encompassing way than to pick one or two services. That way, we can help you save money and optimize your processes across the board.
Why should I move to you and take on the risk?
We frequently work with clients who already have an existing team or managed service provider. The benefit we bring is that while your in-house team may have seen a problem once or twice, we’ve seen (and solved!) the same problems many times across industries. We’re also well aware of how to optimize your setup and processes for more productivity and profit. Many MSPs stop at the support and are order-takers – we are not. We aim to be your strategic IT arm helping you save more money and leverage technology to create more profit opportunities.
What if I have an existing IT team?
We love working with accounting firms who have existing IT staff! That’s because our strategy-led DEEP MSP program supports your IT team’s efforts, rather than replaces them. We do this by:
Helping the business team and the tech team align on metrics, best practices, and priorities
Assisting with automating routine tasks and answering routine tech calls, so your internal team can focus on other initiatives
Help improve IT team morale by letting them work on the “exciting” projects, rather than answer yet another helpdesk call
Provide strategy for the entire team so the tech team helps drive business growth
How do you mitigate the risk of moving to a new provider?
Let’s face it: there’s probably a reason you’re looking at new providers. However, we understand and fully appreciate the need to mitigate ALL risks, which is why we create “paranoid level” backups of EVERYTHING in your system before we touch or change anything.
What if we want to switch and the other provider isn’t cooperative?
Most providers are very cooperative and it’s actually pretty rare that a former MSP doesn’t share information. If in the unlikely case the other provider doesn’t share, we’ll tackle items one at a time to reset passwords and reclaim ownership.
Are you an IT Staffing Firm?
No, we are not an IT staffing firm. Some of our IT staff have been with us for over a decade, and we only work on one-off projects like network cabling and website development, or via our DEEP MSP program.
What does the Quarterly Business Review Include?
The DEEP MSP™ Quarterly Business Review (QBR) is an essential and value-added part of the process. Every three months we’ll meet with your leadership to review the past quarter, identify new processes to automate, and plan for upcoming technology projects. Learn more about the VCIO-led QBRs here.
What is working with you like?
We like to think we’re easy to work with, but don’t take it from us! Hear what our clients say in their own words.
When should we get in touch?
As soon as you can! Even if you’re six months to a year out, touching base early can help us all get aligned and make the transition smooth.
Technology isn’t always the most exciting area in your business, however we believe it doesn’t have to be this way. Our clients have transformed their business by leveraging technology to improve team productivity, save costs, and increase profits.
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Use the form to contact us about your current needs, goals, and budget. We’ll book a no-obligation meeting to give you valuable feedback and explore if we’re a good fit.
