Are You in Love With Your Barrie IT Partner?

Take Our Quiz - Trusted by Businesses Across Central Ontario 

An IT partner you can trust can lead to the success of your business. Here at ACT360, our IT Services team is dedicated to helping organizations like yours in Barrie, Orillia, Newmarket, Aurora, and Innisfil achieve success with quick proactive support with bulletproof security. Take the quiz to see if you and your current IT service provider are really meant to be, or if a breakup is in order.

Does Your IT Provider Respond Promptly? 

Communication is key in any relationship, including the one you have with your IT services provider. You want your partner to be someone who will show up promptly when you need them. 

How would you rate the response times of your IT provider? 

• Almost always: If your provider always gets back to you right away, that’s a good indication of how good the relationship really is. You can be confident that your technology will be handled promptly and professionally. 

• Sometimes: If your provider is sometimes responding quickly, well, the judgment is mixed. We understand that tech support can have busy days or face unanticipated problems; however, it is essential to ensure that communication doesn’t take a back seat. 

• Rarely: If your partner rarely gets back to you quickly, it may be an indication that this provider is not going to be as reliable as you’d like them to be. This may also be a sign that you need to have an open, honest conversation about what kind of support you expect. 

• Never: If your provider never responds quickly, that should tell you the relationship is likely one you will have to outgrow. Maybe look for a different IT support partner that believes in timely and efficient communication, like you. 

Are You Satisfied With the Technical Support? 

Technical support is crucial to your relationship with your IT services provider. It's like having a trusted friend you can turn to when you need help. If your IT provider provides excellent technical support, you'll feel confident and secure in your relationship. On the other hand, poor technical support can lead to frustration, missed opportunities, and a breakdown in trust. 

Take a moment to consider how satisfied you are with your IT provider's technical support: 

1. Extremely satisfied - If you're extremely satisfied with your IT provider's technical support, you have a strong and dependable relationship. Your IT partner is always there to support you and provide expert guidance. 
2. Satisfied - It could be a good sign if you're satisfied with your IT provider's technical support. You have a partner you can count on to provide the support you need. 
3. Unsatisfied - If you are unsatisfied with your IT provider's technical support, it may be time to re-evaluate the relationship. Consider finding an IT provider that values dependable technical support and is always there to support you. 
4. Extremely unsatisfied - If you're extremely unsatisfied with your IT provider's technical support, it indicates that your relationship is not providing the stability and security you need. It may be time to end the relationship and find a new IT services provider that offers dependable technical support. 

Do You Experience Frequent Downtime? 

Downtime in a relationship with IT services is comparable to sitting in traffic on the way to an important meeting. It’s frustrating, stressful, and can lead to major delays. 

What is your current downtime like? 

• Never: If you have never had any big disruptions, then this is a good sign that your IT provider is reliable and acts proactively. You have a good partnership, and your IT requirements are being looked after effectively. 

• Rarely: If you have encountered downtime rarely, it is excellent. You have a reliable IT service to solve technical problems and help prevent downtime. 

• Intermittently: If you have had intermittent outages in the past, it could be a sign that your IT company isn’t as proactive or fast to jump on potential problems as you would like them to be. 

• More often than not: If you find that you are faced with downtime more often, then it means that your current IT company is failing to meet your expectations. Look for an IT services company that values reliability and frees up your time. 

Are You Confident in Your Provider's Security Measures? 

In a partnership with an IT services provider, security is like having a good lock on the front door. It’s good for the peace of mind and safeguards you from damage. How secure do you feel in your provider’s hands? 

• Very confident: If you are very confident in the security your company receives from your IT provider, it’s a great indication that they take security seriously and that they have strong measures in place to keep data and systems safe. 

• Confident: If you feel confident in what your IT provider is doing for security, they have likely done quite a bit to lock down systems, though room still exists for improvement. 

• Somewhat confident: If you are not very comfortable with the level of security offered by your IT support, then it’s a sign that you’re not sure how well protected your data and systems are. 

• Not at all: If you are not confident in the security practices of your IT provider, it is a huge red flag. Your data and systems are exposed, and it’s time to hire an IT services partner who takes security seriously and can offer the shielding you need. 

Bonus Questions to Think About 

• How many times are you chasing your IT provider lead for updates or problem resolution? 

• Have you had any data leaks or security breaches in the past? 

• Are you happy with the innovation and pro-activeness of your IT provider to find solutions? 

• What consistent complaints (if any) have you been seeing in your IT infrastructure? 

• Do you have IT headaches or pain points that your current IT provider is unable to resolve? 

How Did You Do? 

Whether you’re totally in harmony or looking for an exit, considering the responses to these inquiries can help evaluate your IT relationship. If you are happy with your IT services provider, then it’s fantastic! Enjoy the good and healthy connection. If you find you’re unfulfilled, now might be the time to break up and look for another provider that fulfills your needs. 

Choose The Best Partner Right Away 

Your IT partner should feel like an extension of your team and not just a service that you pay for. “When a business trusts us with their systems, we ensure it’s not misplaced by providing reliability, clarity and care.” Adam Bowles, Director of Web Services for ACT360 

If your current provider is underwhelming, you don’t have to stick around. 

Find out what a great IT relationship looks like with ACT360. Our IT Services support Barrie, Orillia, Newmarket, Aurora, and Innisfil businesses create stable systems and keep data safe by providing fast, friendly support they deserve. 

Contact us at (705) 434-8324 or book a free consultation online now.